FAQs

 Frequently Asked Questions

 

How do I access my Soy Box Account? 

We’re glad you asked! Your Soy Box account is different than your Eco Candle Co. account. Simply click "sign in'' in the upper right corner above. You can also access it via EcoCandleCo.com - just sign in and go to the "subscriptions" tab under your account to be brought to the The Soy Box sign in page. Need more details? CLICK HERE.

 

Where can I see what I've already paid for? 

Navigate to "order history." If you paid for an annual subscription, you'll see all 4 deliveries. If you opted for quarterly, you'll see only the shipments you've been charged for. Need more details? CLICK HERE.

 

When will my card be charged next? 

Navigate to "subscriptions." There will be a date that says "renews on" indicating the next charge. Need more details? CLICK HERE.

 

Does my subscription auto-renew? 

Yes! We make it very easy to enjoy your subscription box on an ongoing basis. It will automatically renew each quarter or each year - whichever option you signed up for - unless you cancel. Please note that once an annual subscription has been processed, all four boxes will still ship, even if cancelled. Cancellation will only stop the renewal the following year. 

 

How can I update my credit card info? 

It's easy! Head to your Soy Box subscription account, and click on "update billing information." Adding a new card? From the dropdown, select "enter new cc info".  Need more details? CLICK HERE.

 

I've moved! How can I update my address? 

We definitely don't want you to miss out on a delivery! Under your Soy Box subscription account, click "update shipping information" so we have your most up-to-date address! You will also need to update your address under "update billing information" if that has changed to ensure that your credit card payment will go through. Need more details? CLICK HERE.

 

Can I skip the next box? 

No problem, we understand that things come up! Go to your subscription details and click on the magnifying glass. There will be an option to "skip next renewal". This will not cancel your subscription, it'll only skip the next delivery. Be sure to cancel before your auto-renewal, because once your card is charged, no changes/refunds can be made. Need more details? CLICK HERE.

 

Can I change my subscription each quarter? 

Bummer, we don't have the ability to change back and forth between a LOVER and an ADDICT subscription at this time. The only way to do that would be to cancel your subscription each quarter and resubscribe. 

 

Can I choose the scents I recieve in my box?

We hand pick a popular selection for you that coordinates with the season from best- sellers we know you'll love. Making all the boxes the same helps make packing them easier on our end (that's why we offer such a great discount!). If you prefer something more customized, check out our customizable gift boxes! 

 

How do I give The Soy Box as a gift? 

Great idea! Candles make a GREAT gift and who wouldn't love a candle subscription?! Gifting the Soy Box is easy! Just enter the recipient's name in the shipping information and we'll take care of the rest. 

 

How can I cancel my subscription? 

We'll be sad to see you go, but there are no hard feelings! It's easy. Head to your subscription, click on the magnifying glass, and click "cancel subscription". Be sure to cancel before your auto-renewal, because once your card is charged, no changes/refunds can be made.  Need more details? CLICK HERE.

 

I still have questions. Can you help?

Absolutely! Send us an email at hello@EcoCandleCo.com and we will be happy to help you in any way we can.